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Key Responsibilities:
- Inbound and Outbound Calls: Engage with potential customers to verify and document information related to their insurance applications.
- Database Management: Use the company’s Quality Assurance database to track information and communicate any additional customer needs.
- Application Explanation: Provide clear information about the application process to customers.
- Paperwork Completion: Accurately complete required documentation as part of the verification process.
- Communication: Maintain regular communication with management regarding your activities in the database.
- Call Transfers: Redirect customers to appropriate departments when necessary.
- Performance Metrics: Meet the departmental key performance indicators (KPIs).
Required Skills and Qualifications:
- Communication: Strong oral and written communication skills with a friendly and helpful attitude.
- Customer Service: High level of customer service skills, efficient listening, and problem-solving.
- Technical Proficiency: Comfortable using computers, typing at least 35 wpm, and familiar with Microsoft Office.
- Time Management: Strong ability to multi-task, stay organized, and work under pressure.
- Detail-Oriented: Careful attention to detail and accuracy.
- Medical Knowledge: Understanding medical terminology and spelling is a plus.
- Growth Potential: Desire to learn and develop within the company.
Additional Details:
- No cold calling or sales involved.
- Friendly, casual work environment.
- Potential for excellent earnings through hourly wages plus performance-based bonuses.
This position is ideal for individuals who are self-starters, can work independently, and are looking for a part-time role with the potential for growth.
Part-time Insurance Verification Specialist – Remote/At Home Work -id-5170
