Job Title: Remote Technical Support Specialist
Company: MODX
Location: Remote
Job Type: Full-Time, Contract
About the Role:
MODX is looking for a passionate, detail-oriented, and customer-focused Technical Support Specialist to join our team. If you enjoy solving problems, have a knack for building or working with websites, and love helping people, this position is perfect for you! You will be part of our fully remote team, working with our open-source CMS, MODX Revolution, to provide exceptional support to our clients across the globe.
Responsibilities:
- Provide technical support to customers using MODX Cloud, helping them maximize their experience.
- Respond promptly and accurately to customer inquiries using Zendesk.
- Collaborate with team members via Slack and Basecamp to solve customer issues.
- Troubleshoot and assist with websites built in MODX, WordPress, and occasionally Laravel.
- Manage the migration of customer sites to MODX Cloud and between data centers.
- Create or update documentation for both internal and customer-facing use.
- Participate in on-call schedules for after-hours escalations (part of our follow-the-sun support model).
- Help improve self-help resources and internal tools for customer support.
Qualifications:
- Native-like fluency in English (both written and spoken).
- Strong problem-solving skills and a passion for helping customers.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with website building and content management systems (CMS).
- Familiarity with HTML, CSS, JS, PHP, MySQL (bonus if you’ve worked with MODX).
- Comfortable working with SSH and command-line environments.
- Ability to quickly learn new skills and technologies.
- Extra awesome if you can speak Dutch, German, or Russian!
Bonus Skills:
- Experience with Ubuntu, nginx, and high availability (HA) environments.
- Familiarity with Zendesk, Slack, and Basecamp.
- Experience in troubleshooting various CMS platforms (MODX, WordPress, Laravel).
What We Offer:
- Competitive pay and benefits based on location.
- Unlimited paid time off as long as your work gets done.
- Medical, dental, and vision insurance (US).
- Free MODX Cloud hosting for you, your family, and close friends.
- Paid travel to MODX Community events and conferences.
- Funding to improve your home office setup, upgrade your computer, or purchase software.
- Opportunities for career advancement within MODX.
- A supportive, fully remote team culture.
How to Apply:
- Write a cover letter that highlights your skills and why you want to work with MODX.
- Answer three real-world support questions (e.g., Does MODX Cloud offer non-profit discounts? How do I install WordPress in MODX Cloud?).
- Provide a link to your favorite restaurant website.
- Submit your cover letter and CV via email with the subject line: “[Your Name] is Your Next MODX Support Specialist”.
What Happens Next:
- After reviewing applications, we’ll invite selected candidates to take assessments and submit a 90-second video introducing yourself.
- If selected, you’ll have a Zoom interview, followed by an extensive training period (~6 weeks).
- As you gain experience, opportunities for advancement will be available, including the potential for leadership roles.
About MODX:
MODX is committed to building the best tools for organizations to create high-performance websites. Our team is fully remote, and we embrace diversity, collaboration, and continuous learning. We value problem-solvers who can make a significant impact on our growing company and the customers we serve.
Join MODX and help create amazing websites for clients around the world!
Technical Support Specialist (Remote) Americas Business Hours -id-5551
